Frequently Asked Questions
FAQ
How do I place an order?
You can place your order by emailing us your product codes and quantity needs
Or you can send us a message on Facebook to place an order, or make a comment on a photo on the Facebook page.
Or you can whatsapp your order to 082 787 8080
Or simply and easiest, fill your cart on our website to place your order.
Once you’ve confirmed your order we will send artwork to approve. Once the order is complete we will dispatch your parcel which usually reaches you within 1 – 3 working days (unless otherwise advised or to an extremely remote area of South Africa then delivery will be within 2-5 working days
How long does it take for me to receive my order?
Once your order is confirmed then we immediately have our processing team initiate your order, as our products are custom made, the order will take 7-10 days afterwhich it will be dispatched via our courier and reaches you within just 1 – 3 working days to anywhere within South Africa (unless otherwise advised or to an extremely remote area of South Africa then delivery will be within 2-5 working days).
Can we do a special order of a product not displayed on their Website?
Yes, we can – send us an enquiry to receive more information from us to tailor your order uniquely. We personalise almost anything too, so have fun creating your unique goodies.
What materials do we work with?
Cutting and engraving:
- 3mm Supawood
- 6mm Supawood
- 3mm Perspex
- 6mm Perspex
- Fabric
- Cardboard
Engraving only:
- Wood
- Glass
- Enamel mugs
- Painted metal bottles
How do I place an order?
- Online on this website
- Email – sales@icrafts.co.za
- Whatsapp – 082 787 8080
How do I contact Insignia Crafting?
- Telephone: 082 787 8080
- Email: sales@icrafts.co.za
- Whatsapp: 082 787 8080
- Website: icrafts.co.za
- Facebook: Insignia personalised crafts
- Instagram:
How do I get my order?
Collection at one of our stores:
Randridge Mall:
Shop 240
Address: John Vorster Rd & Kayburn Ave, Randpark Ridge, Randburg, 2169
Cresta:
Shop U44, Entrance 4
Address: Cnr Beyers Naude Drive & Weltevreden Road, Cresta, Randburg
Cradlestone:
Shop U105
Address: 17 Hendrik Potgieter Rd, Diswilmar AH, Krugersdorp, 1739
Clarens:
The Maze Centre Main Street Clarens
Dullstroom:
Dullstroom Farm Shop- Meander Centre Naledi Drive Dullstroom
At our offices in Noordheuwel
Courier guy – We courier to every location in South Africa
Can Insignia do a special or unique order?
Yes we can personalise any of our products or we can design a special or unique gift, you can simply send the information required for us to personalise for that special occasion.
How can I pay for my order:
- EFT – banking details will be provided
- Credit card
- Snapscan
- Zapper
Where can I view your products or buy products?
We have products for sale at the Little Field Mouse Stores located at the following malls:
Randridge Mall:
Shop 240
Address: John Vorster Rd & Kayburn Ave, Randpark Ridge, Randburg, 2169
Cresta:
Shop U44, Entrance 4
Address: Cnr Beyers Naude Drive & Weltevreden Road, Cresta, Randburg
Cradlestone:
Shop U105
Address: 17 Hendrik Potgieter Rd, Diswilmar AH, Krugersdorp, 1739
Clarens:
The Maze Centre Main Street Clarens
Dullstroom:
Dullstroom Farm Shop- Meander Centre Naledi Drive Dullstroom
At our offices in Noordheuwel
Need Something More Custom?
Get in contact with us or smash the request and order button and one of our friendly staff will get back to you to see how we can make your creative dreams come true.
